Terms & Conditions

Last Updated: April 4, 2026

1. Introduction

These Terms & Conditions (“Terms”) govern your use of Carter (“we”, “us”, “our”) and our services.

By accessing or using Carter, you agree to these Terms.

2. Services

Carter provides a system that helps businesses:

• Respond to incoming leads
• Qualify requests
• Schedule appointments automatically

The service is provided as a combination of software, automation, and operational setup.

3. Eligibility

You must be at least 18 years old and legally able to enter into a contract to use Carter.

4. Pricing & Payment

a) Fees

• One-time setup fee: $1,600
• Monthly subscription: $800

b) Billing

• Monthly fees are billed in advance
• Payments are processed via third-party providers (e.g., Paddle)
• Payment processing is handled by Paddle.com, who acts as Merchant of Record for all transactions.

c) Non-Refundable Setup

The setup fee covers implementation and onboarding and is non-refundable once work has started.

5. Cancellation

You may cancel your subscription at any time.

• Cancellation takes effect at the end of the current billing cycle
• No refunds for partial months

6. No Guarantees

Carter is designed to improve lead handling and conversion.

However:

We do not guarantee specific results, revenue increases, or business outcomes.

Performance may vary based on:

• Lead quality
• Market conditions
• Business responsiveness

7. Customer Responsibilities

You agree to:

• Provide accurate business information
• Maintain access to necessary systems (calendar, communication channels, etc.)
• Use Carter in a lawful manner

8. Third-Party Services

Carter may rely on third-party providers such as:

• Messaging services (e.g., SMS)
• Scheduling tools
• Hosting and infrastructure

We are not responsible for outages or issues caused by third-party services.

9. AI & Automation Disclaimer

Carter uses automated systems to handle communication and lead qualification.

By using the service, you acknowledge that:

• Responses may be generated automatically
• Errors or inaccuracies may occasionally occur

We continuously improve performance but cannot guarantee perfect accuracy.

10. Limitation of Liability

To the fullest extent permitted by law:

Carter shall not be liable for any indirect, incidental, or consequential damages, including lost revenue, business interruption, or data loss.

11. Intellectual Property

All content, systems, and processes related to Carter remain our property.

You may not:

• Copy
• Resell
• Reverse engineer

any part of the system.

12. Termination

We reserve the right to suspend or terminate access if:

• Terms are violated
• The service is misused

13. Changes to Terms

We may update these Terms at any time.

Continued use of the service constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of:

State of Florida, USA

15. Contact

For questions regarding these Terms:

contact@workwithcarter.com
 www.workwithcarter.com

16. SMS Terms of Service

Program: Carter Automated Appointment Booking Description: Automated SMS responses to inbound service requests on behalf of home service businesses. Message and data rates may apply. Message frequency varies based on your inquiry. Reply STOP to unsubscribe at any time. Reply HELP for support or contact us at sms@workwithcarter.com.