Refund Policy

Effective Date: April 28, 2026 Company: BIG FIVE GROUP LLC

No Refund Policy

All purchases made through Carter are final and non-refundable. As Carter is a digital SaaS product delivered immediately upon subscription activation, we do not offer refunds, credits, or exchanges once a transaction has been completed.

Subscriptions

• Monthly and annual subscriptions are non-refundable once the billing period has started
• You may cancel your subscription at any time through your account settings
• Upon cancellation, you retain access to Carter until the end of your current billing period
• No partial refunds are issued for unused portions of a subscription period

Exceptions

We review refund requests on a case-by-case basis only in the following circumstances:

• Duplicate charges due to a technical error
• Charges made after a confirmed cancellation

To request a review, contact us at: support@carter.com within 7 days of the charge.

Contact

BIG FIVE GROUP LLC support@carter.com