Privacy Policy

Last Updated: April 4, 2026

1. Introduction

Welcome to Carter (“we”, “us”, “our”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, or interact with Carter.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Phone number
• Email address
• Business information (company name, service type)

b) Lead & Communication Data

When Carter interacts with leads on your behalf, we may process:

• Inquiry details
• Messages (SMS, chat, form submissions)
• Appointment requests

c) Technical Data

• IP address
• Browser type
• Device information
• Usage data (how users interact with our site)

3. How We Use Your Information

We use collected data to:

• Provide and operate Carter’s services
• Respond to inquiries and automate lead communication
• Schedule and manage appointments
• Improve system performance and accuracy
• Ensure security and prevent misuse

4. How We Share Information

We do not sell personal data.

We may share data with trusted third parties strictly to operate our service:

• Payment processing: Payments are handled by Paddle.com, who acts as Merchant of Record for all transactions. When you make a purchase, your payment data is processed by Paddle in accordance with their Privacy Policy.
• Communication providers (e.g., SMS services like Twilio)
• Infrastructure providers (e.g., databases, hosting)
• Scheduling and integration tools

All partners are required to handle data securely.

5. Data Retention

We retain data only as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Comply with legal requirements

6. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request correction
• Request deletion
• Object to processing

To exercise your rights, contact us at:

 contact@workwithcarter.com

8. Third-Party Services

Our service may integrate with third-party platforms (e.g., messaging systems, calendars, CRMs).

We are not responsible for the privacy practices of these external services.

9. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve website performance
• Understand user behavior
• Optimize experience

You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated date.

11. Contact

If you have any questions about this Privacy Policy, contact us at:

 contact@workwithcarter.com
 www.workwithcarter.com

12. SMS Communications

Carter provides automated SMS services on behalf of home service businesses. When you text a Carter-powered business number, you consent to receive automated SMS responses related to your service request and appointment booking. – Message and data rates may apply – Message frequency varies based on your inquiry – Reply STOP to unsubscribe at any time – Reply HELP for support – No information will be shared with third parties for marketing purposes